Most IT companies hide their pricing behind a "contact us for a quote" button. Here's an honest breakdown of what you should expect to pay — and what to watch out for.
If you've tried to find out what IT support costs in Perth, you've probably hit a wall of vague pricing pages and "it depends" answers. This guide cuts through that. We'll cover the most common pricing models, what's typical for Perth small businesses, and what red flags to look out for.
Bayswater IT Services rate: $150/hr inc. GST. No call-out fee for remote support. No lock-in contracts. 15-minute billing increments after the first hour onsite. That's it.
Perth IT providers generally charge in one of three ways. Each suits a different type of business.
Best for home users and small businesses with occasional IT needs. You pay only when something needs fixing. No retainer, no commitment.
Managed Service Providers (MSPs) charge a flat monthly fee per staff member. Includes proactive monitoring, updates, and helpdesk access.
One-off work like a network setup, office move, or cloud migration. Quoted upfront as a fixed price. No meter running.
Based on what's publicly advertised and what we see in the market:
Bayswater IT Services sits at $150/hr inc. GST — firmly in the small business range, with the personal service of a local operator.
Always ask these questions before agreeing to any IT support arrangement:
Some providers charge $50–$100 just to show up, before any work begins. We don't charge a separate call-out fee — the hourly rate covers travel and labour.
Many providers bill in 1-hour minimums even for a 10-minute job. We bill in 15-minute increments after the first hour onsite, and 30-minute minimums for remote support.
Managed service contracts often lock you in for 12–24 months. If the service isn't delivering, you're stuck. We operate month-to-month — no lock-in, ever.
Microsoft 365, antivirus, backup software — these are usually billed separately on top of support fees. Always ask what's included vs. what's extra.
This is a newer service that very few Perth IT providers offer. We set up AI receptionists for tradie businesses and small operators who can't always answer the phone.
Compare that to a part-time human receptionist at $30–$35/hr — the AI pays for itself after the first missed call it catches.
Is your hourly rate inclusive of GST? Some advertise ex-GST which adds 10% to every invoice.
Do you charge a call-out fee? If yes, how much, and does it count toward the first hour?
What's your minimum billing increment? Per minute, 15 mins, 30 mins, or full hours?
Is there a lock-in contract? And what's the exit process if the relationship isn't working?
Who actually does the work? Are you dealing with the technician directly, or getting bounced through a call centre?
$150/hr inc. GST, 15-minute increments, no lock-in. Call Rob directly — you'll always know exactly what you're paying before any work starts.